Refund policy

Our Refund Policy
We aim to provide a smooth and hassle-free shopping experience. If there’s an issue with your order, our team is here to support you.

Refund Eligibility
Refunds are available if you receive an item that is damaged, defective, or incorrect. To request a refund, please contact us within 48 hours of delivery and share clear photos along with your order details.

Items Not Eligible for Refund
Due to hygiene and safety considerations, some products may not qualify for refunds. Any such items will be clearly stated on the product page.

Refund Procedure
Once your request has been reviewed and approved, refunds will be processed as follows:

• Prepaid orders: Refunded to the original payment method

• Cash on Delivery (COD) orders: Refunded via bank transfer or issued as store credit

Refund Processing Time
Approved refunds are typically completed within 7–10 business days.

Shipping Fees
Shipping charges are non-refundable, except in cases where the issue occurred due to our error.

Need Assistance?
If you have any questions or need further help, please contact us on Whatsapp —we’re always happy to help.